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Terms and Conditions

Final Word

At PetQ.USAยฎ LLC, your trust is our foundation. Every product we create is protected, authenticated, and designed to keep both your pets and your privacy safe. Welcome to the future of pet care โ€” where protection starts before you even open the box.

Return and Refund Policy

At PetQ.USAยฎ, every product is built with NanoScribe Inkโ„ข ๐Ÿ–‹๏ธ anti-counterfeit technology and HubQโ„ข smart systems โ€” making each collar, leash, and device unique, secure, and untouchable by fakes.

โœ… Returns

  • You may return any unopened, unused product within 30 days of delivery.
  • Returned items must include all original packaging, security seals, and NanoScribe Inkโ„ข authentication intact.
  • Once inspected and verified, eligible returns will be refunded to the original payment method.

๐Ÿ’ฐ Refunds

  • Approved refunds are processed within 7โ€“10 business days after inspection.
  • Shipping & handling costs are non-refundable.
  • If PetQ.USA is at fault (wrong item shipped, verified defect), we cover full return shipping + replacement/refund at no cost to you.

๐Ÿšซ Non-Returnable Items

  • Opened or tampered products cannot be returned (NanoScribe Inkโ„ข seal broken = void).
  • Custom-sized, engraved, or special edition products are final sale.
  • Products damaged by misuse, neglect, or unauthorized repair attempts are not eligible.

โ™ป๏ธ Lifetime Care + Recycle Program

We do things differently at PetQ.USA.

๐Ÿ’œ Weโ€™ll always take care of your product โ€” unless itโ€™s been tampered with. Only PetQ.USA technicians can open or service it without breaking the NanoScribe Inkโ„ข layer.

  • Send back your old collar or leash โ†’ earn discounts on your next order.
  • Save Recycle Points โ†’ redeem for exclusive PetQ.USA merch + gear.
  • Warranty and care remain valid for the lifetime of your product (unless tampered).

Copyright ยฉ 2025 PetQ.USA  - All Rights Reserved. 

      

  Note: PetQ.USA is an original invention by Jay Wynn. We are not currently manufacturing or selling collars. This site is an innovation showcase designed to share the vision and attract the right partner to bring the worldโ€™s smartest collar to market.

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