Terms and Conditions

At PetQ.USA®, every product is built with NanoScribe Ink™ 🖋️ anti-counterfeit technology and HubQ™ smart systems — making each collar, leash, and device unique, secure, and untouchable by fakes.

✅ Returns

• You may return any unopened, unused product within 30 days of delivery.
• Returned items must include all original packaging, security seals, and NanoScribe Ink™ authentication intact.
• Once inspected and verified, eligible returns will be refunded to the original payment method.

💰 Refunds

• Approved refunds are processed within 7–10 business days after inspection.
• Shipping & handling costs are non-refundable.
• If PetQ.USA is at fault (wrong item shipped, verified defect), we cover full return shipping + replacement/refund at no cost to you.

🚫 Non-Returnable Items

• Opened or tampered products cannot be returned (NanoScribe Ink™ seal broken = void).
• Custom-sized, engraved, or special edition products are final sale.
• Products damaged by misuse, neglect, or unauthorized repair attempts are not eligible.

♻️ Lifetime Care + Recycle Program

We do things differently at PetQ.USA.

💜 We’ll always take care of your product — unless it’s been tampered with. Only PetQ.USA technicians can open or service it without breaking the NanoScribe Ink™ layer.

• Send back your old collar or leash → earn discounts on your next order.
• Save Recycle Points → redeem for exclusive PetQ.USA merch + gear.
• Warranty and care remain valid for the lifetime of your product (unless tampered).